Returns & exchanges

A calmer way to return fitness equipment.

We design the Runvora returns experience to be clear, structured, and easy to follow. Review the steps below before sending back a treadmill, walking pad, or accessory so your request can move smoothly.

Start a Return Shipping Information
01 Contact support before shipping any item back.
02 Keep original packaging when possible for safe transit.
3–5 Business days is the standard Runvora dispatch window.
Modern treadmill in a calm home fitness space
Prepare the item before the carrier arrives. Power down, clean visible surfaces, secure accessories, and photograph the condition before packaging.
Care
01

Request approval first.

Contact Runvora support with your order number, item name, delivery date, and a short description of the reason for return. Please include clear photos if the item arrived damaged or incomplete.

Order number Photos Reason
02

Receive return instructions.

Once reviewed, we will provide the next steps. Do not ship an item back without written return instructions, as unapproved returns may be delayed or refused.

Written guidance Safe handling
03

Pack with equipment-level care.

Use the original box, protective inserts, manuals, hardware, remote controls, safety keys, and accessories whenever possible. Large fitness equipment must be secured to prevent movement in transit.

Original box Accessories Protection
04

Inspection and resolution.

After the returned item is received, it will be inspected for condition, completeness, and return eligibility. Approved refunds or exchanges are handled after inspection is complete.

Inspection Eligibility Resolution
Quiet fitness room with modern cardio equipment

Return eligibility

To help protect your equipment and keep the process fair, returned products should be clean, complete, safely packaged, and in a condition suitable for inspection.

  • Complete contents Include all parts, manuals, hardware, safety keys, remotes, cables, and included accessories.
  • Protected packaging Use original protective materials when available, especially for treadmills and walking pads.
  • Clear condition Returned items should not show avoidable damage caused by misuse, poor repacking, or unsupported transport.
  • Approved request Returns must be reviewed by Runvora support before shipment is arranged.

Refund review

Refunds are reviewed after the item arrives and passes inspection. Any missing components, transit damage from improper packaging, or signs of heavy use may affect the final resolution.

Designed for clarity, not confusion.

A treadmill return is different from returning a small parcel. The item may be heavy, motorized, and sensitive to transit movement, so we ask for careful coordination before anything leaves your space.

Do not discard packaging until you are confident the product is staying with you. Original packaging is often the safest way to send equipment back.

Photograph the item before repacking. This helps document condition and protects the review process.

Do not send loose components separately unless support instructs you to. Accessories should stay organized with the main item.

Minimal training environment with premium fitness equipment
Questions before returning

Read this before you ship.

These answers cover the most common return details for treadmills, walking pads, and home cardio equipment.

Can I return an item without contacting Runvora first?
Please contact us before sending anything back. Large fitness equipment requires return approval and specific handling instructions to avoid delays, lost shipments, or preventable transit damage.
Should I keep the original packaging?
Yes. Original packaging, inserts, and protective materials are strongly recommended because treadmills and walking pads can be damaged if they move inside the box during transport.
What should I include in my return request?
Include your order number, the product name, your delivery date, the reason for the return, and photos showing the item condition. If a part is missing or damaged, photograph the packaging and affected area clearly.
When will my refund be reviewed?
Refund review begins after the returned item is received and inspected. The inspection checks product condition, included accessories, packaging condition, and whether the return follows the instructions provided by support.
Can I exchange instead of refunding?
Exchanges may be available depending on item condition, product availability, and the reason for return. Contact support and we will guide you through the available options.

Need help with a return?

Send us your order details and a short note about the item. Our support team will help you understand the next step before any treadmill, walking pad, or accessory is shipped back.

Contact Support Refund Policy