Information we collect
We collect information you provide directly, information generated when you use our website, and limited information from service providers that help us operate Runvora. The exact information may depend on how you interact with our store.
- Order and account information: name, billing address, shipping address, email address, phone number, order details, payment status, product selections, and customer service history.
- Device and website activity: IP address, browser type, device type, pages viewed, referral source, approximate location, session activity, and interactions with product pages or checkout flows.
- Communication details: messages you send to Runvora, support requests, product questions, review submissions, and preferences you choose to share.
- Payment information: payment details are processed through payment providers. Runvora does not intentionally store full payment card numbers on our website systems.
How we use information
We use personal information for practical store operations, customer support, security, compliance, and experience improvements connected to Runvora treadmills, walking pads, and home fitness products.
Cookies and similar technologies
Runvora may use cookies, pixels, local storage, and similar technologies to keep the website functional, remember preferences, support checkout, measure performance, and understand how customers discover our products.
- Essential cookies help the website, cart, checkout, security features, and account functions operate correctly.
- Analytics cookies help us understand site traffic, product interest, page performance, and browsing behavior in aggregate or pseudonymous form.
- Marketing cookies may help measure campaign performance, personalize content, or show relevant product information where permitted by law.
You can adjust browser settings to block or delete cookies. Some store features may not function properly if essential cookies are disabled.
When information is shared
We share information only as needed to operate the store, provide services, comply with obligations, and protect Runvora and our customers. We do not share information in ways that are unrelated to these purposes.
- Service providers: ecommerce platform providers, payment processors, shipping carriers, fulfillment partners, analytics providers, customer support tools, email providers, and fraud prevention services.
- Legal and safety reasons: when required by law, regulation, court order, lawful request, or to protect rights, safety, security, property, or the integrity of our website.
- Business updates: if Runvora is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction where permitted by law.
Your privacy choices
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information. You may also have the right to object to certain processing or opt out of certain marketing communications.
- You may request access to the personal information we maintain about you.
- You may ask us to correct inaccurate or incomplete information.
- You may request deletion of certain information, subject to legal, security, fraud prevention, and transaction record obligations.
- You may unsubscribe from marketing emails using the unsubscribe link in those messages or by contacting us.
- You may visit Your Privacy Choices for additional preference options where available.
Security and retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, but we work to maintain a careful, secure shopping environment.
- We retain information for as long as needed to provide services, complete transactions, support customers, resolve disputes, prevent fraud, meet legal obligations, and maintain accurate business records.
- Order, shipping, and support records may be retained for longer periods when required for tax, accounting, warranty, fraud prevention, or legal purposes.
- When information is no longer needed, we may delete, de-identify, or aggregate it in accordance with applicable requirements.
Children’s privacy
Runvora products and website services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and address the request.
International visitors
If you access Runvora from outside the United States, your information may be processed in the United States or other locations where our service providers operate. These locations may have data protection laws that differ from those in your region.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our website, operations, legal requirements, or customer experience. The updated version will be posted on this page with a revised effective date.
Need help with a privacy request?
Contact Runvora for questions about personal information, order-related data, privacy choices, or how this policy applies to your shopping experience.